Do I need to register even before buying ?
No- You need not to register before buying any merchandise.
What is My Account?
"My Account" allows you complete control over your transactions at jewellerysupermart.com. Not only can you manage / edit all your personal data like address, phone numbers, email ids, you can change your user ids and passwords. You can also track the status of your pending orders or edit them through this section.
What does it cost to Register ?
There is no cost to register , instead we reward the person who got registered with us by giving reward points which are sort of discount which could be redeemed by him on any of his purchases.
Can I update my registration information?
Yes - at anytime. jewellerysupermart.com members are expected to maintain valid accounts by keeping their contact information (e-mail address, mailing address, and phone number) up-to-date. This is a vital aspect of creating an honest and secure trading environment for jewellerysupermart.com . Please review your contact information and if it changes, simply update it from the Manage My Account > Update My Registration Info section of the My Account.
What should I do if I forgot my password ?
In case if you have forgotten your password then click on forgot my password under My Account, here you need to submit your email address to us. After we receive the mail your password would be send back to your email address .
What do you mean by reward points and how they could be redeemed ?
Reward points are sort of discount that we offer to our customers during registration and purchase of merchandise. The same could be redeemed any time during the purchase or can be accumulated and redeemed in future purchases.
Do I need a Credit Card for registration?
No- Credit Card would be required for registration.
What is a Shopping Cart?
An online shopping cart is similar to the cart you use in physical supermarkets. You add items that you wish to purchase into it and proceed to pay for your order.
How do I order Merchandise?
You need to select the item/items by click on Add to My Cart and then choose suitable mode of payment to order a merchandise.
What are your payment options?
We provide shoppers with number of options to purchase the merchandise
- Credit Card / Bank Transfer
- Cheque/ Demand Draft.
Is there any minimum order value that I need to order?
No. You can order as much or as little you want from any of our stores. At jewellerysupermart.com we believe that all orders, irrespective of their values are equally important.
What about the privacy of my information?
Your privacy is very important to us. jewellerysupermart.com is fully committed to protecting your right to privacy within our on-line auction community. The release of any members' personal information for reasons other than those specifically connected with jewellerysupermart.com is prohibited. We do not voluntarily allow your e-mail address or any other personal information to be displayed anywhere on our website, except in the My Account which is only accessible by you with your password. jewellerysupermart.com does not sell, rent or otherwise release registered user information to third parties and this information is not used for marketing purposes.
How and When my order will get shipped?
Your order would be shipped by Fedex/ Ems within 7-15 working days of receiving the order.
How can I Check the status of my order ?
After you have placed the order its status can be checked in your order History, for the same sign in at My Account and click on “ Go” under order history. Here you would get all the details in regards to your order such as Pending/ Delivered.
Can I Cancel/ Change the order after it is placed?
Yes, the order can be cancelled/ Altered before it shows Delivered status in My Account Order History. If it shows processing as pending then you can click on Cancel/ Alter option and make necessary changes as required.
Do You accept International Credit Card?
Yes, we accept all American Express, MasterCard and Visa Credit Card
What are shipping prices per order
shipping is free for all Jewellery Item
Can I ship different items in the same order to different shipping addresses?
Yes. In case you have (say) 5 items in your order ,you can assign different shipping addresses to one or more of these items. What’s more, you can assign each item to be delivered on different dates.
What should I do if item does not match with item I order?
If the item received by you differs from what was ordered, you can immediately inform us and on confirmation from our side you can sent back the item within 5 working days by a reliable shipping service with prepaid post and insurance . On receiving the material your item would be re-booked as ordered . However, there would be no charges to be borne by you for returning and re-sending of goods from our side.
What is your Return policy ?
If the items/ merchandise received are not to your satisfaction , then same can be returned back in their original condition with documents within 5 working days of receipt of order. we will charge 10% restocking fee.However, for your protection same should be returned prepaid and insured by a reliable shipping service.
I misplaced my tag slip or invoice?
In such case you need to revert back to us on our email jewellerysupermart.com. We will look forward to provide better solution for same.
How will I know when jewellerysupermart.com has received my return?
After a return is received an email notification is sent to the email address on file. The return would also be listed beneath the original order number in your Order History. To check your order History, sign in at My Account and click on order history.
How and when my refund will be processed?
Your refund would be made within 15 working days on receipt of goods in their original condition.
How do I Participate in a Bid?
Click on Auction and select item of interest. You would then be required to place a BID more then what was placed by earlier bidder.
How would I Know if I won the BID?
You would receive an email confirmation if you won the BID.
Can I cancel the BID?
No- Its not possible to cancel a BID.
Can I return a BID Items?
No- BID items cannot be returned.
What do you mean by BID Increment ?
It refers to the multiple amount in which BID can be increased.
What are Reward points?
It’s the Benefit or sort of Discount given to every person who got registered or initiate sale with us.
How do I Select my Birth Stone?
You can select the same on recommendation of some astrologer or by looking into our Birth Chart according to your Birth date / Zodiac Signs.
Who are the Certified Sellers?
These are the sellers who get registered with us to sell their goods through our website. We are providing gateway to them to sell their merchandise as per description.
What does "Tell a Friend" mean?
All items at jewellerysupermart.com have a "Tell a Friend" option. Using this, an email is sent to your friend on your behalf, with a recommendation message. Also, if your friend/friends initiate purchase on this recommendation you get reward points which could be redeemed anytime during your purchases.
Can I cancel an order or change the order after it is placed?
Yes. To cancel an order, click on the “My Account” link in. This will take you to your My Account page, where you can click on the “Track Your Pending Orders” link to view all the orders that have not yet been fulfilled. You can then click on the Order Number that you wish to cancel and then finally click on the “Cancel Your Order” link available for that order. Please note that you can only cancel orders that have not yet entered the shipping process.
