If you feel unsatisfied with your purchase, inform us within 3 days from receipt of goods and return the goods within 5 days from receipt as per our instruction. We will not accept any returns after 7 days from the original receipt date for any reason. Please do inform us within 24 hours after receiving the jewellery via mail or call about any kind of damage in the jewellery. The jewellery should be unused and in the proper form as it was dispatched. All tags should be intact and attached to the jewellery. Customers intending to return the jewellery may please note, that the tags should not be removed from the jewellery. Removal of tag will interpret/denote the jewellery as used.
To Return Merchandise:
Call or email to jewellerysupermart.com with ORDER NUMBER and PRODUCT CODE and also provide detailed reasons for your return.
Please do not remove the tag which we place on the item. If the tag is removed jewellerysupermart.com will not accept the item for a return in any case.
If you received merchandise which was not described in the item listing, you are allowed to receive 100% money back guarantee.
If you received merchandise which was described in the item listing and still you want to return then you have to pay 25% restocking fee on the closing price of the received items and shipping cost will not be refunded. All items must be in their original condition.
Contact us for shipping instructions and shipping adress. No goods will be accepted withou any prior information.
If you are shipping the item back then item should be fully insured for the value of the items. Buyer is responsible for all insurance and shipping charges on returned items back to us.
During technical upgrades or system renovations jewellerysupermart.com reserves the right to restart any auction at any time for maintaining competitive fairness.
jewellerysupermart.com reserves the right to amend the changes in policies at any time for any reason.
Custom orders cannot be accepted return in any condition.