What is the 30-Day Replacement Guarantee? How do I get a defective item replaced? What if the Jewellery does not fit me?
Every piece of Jewellery sold at JewellerySuperMart.com is covered under our 30-Day Replacement Guarantee. Notify us about problems, fitting issues, damages or defects within 30 days from the date of delivery, and we will either refund your money or send a replacement product to you, provided the procedure below is followed.
In order to get a defective item replaced or return the item that does not fit you, contact Customer Service via email at help@JewellerySuperMart.com, within 30 days from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately, or we will refund your money.
The following products shall not be eligible for return or replacement under this 30 Day Replacement Guarantee:
How do I cancel an order on JewellerySuperMart.com?
Cancellation before product has shipped:
Cancellation after product has shipped:
How do I return a purchased item? What is the procedure to return a product to JewellerySuperMart?
In order to initiate a return, please email us at help@JewellerySuperMart.com. Our customer service representative will help you with the process.
JewellerySuperMart Retail Pvt Ltd
RIICO Industrial Area
How will I be refunded for the return?
Our QC team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account. Otherwise, the refunded amount will be credited back to your JewellerySuperMart account in a form of Gift Voucher or equivalent amount will be credited to your bank account through NEFT.
What is 5-7 days Free Delivery? Are all orders delivered at zero shipping costs?
Does deliver internationally?
Yes, JewellerySuperMart does deliver throughout the world. To know more about International Shipping
What are the delivery charges?
JewellerySuperMart.com provides Free Delivery for all items if your total order amount is more than Rs. 500/-. Otherwise Rs. 50/- is charged towards shipping charges.
No additional charges for Cash On Delivery.
What is the estimated delivery time?
If the item is in stock, it will be delivered in 5-7 days from the order date. While most items are delivered in 5-7 days, there are a few designs that may be delivered in 7-10 days. The accurate delivery time is mentioned on the respective page. For designs with size options, please select the required size and the current delivery estimate will be displayed below availability message.
How will the delivery be done?
We send all packages via reputed couriers such as Blue Dart, First Flight, etc.
What about warranty and hidden costs (sales tax, octroi etc.)?
There are no extra taxes or hidden costs. The price mentioned on the website is the final price including taxes. What you see is what you pay! Our prices include applicable Central Sales Tax (CST) and Value Added Tax (VAT).
How do I track my shipment?
Voylla uses only reputed couriers. We notify our customers via a shipment confirmation email within 24 hours of dispatching the product(s). This shipping confirmation email will have the couriers’ tracking number and the link for tracking.
What pin codes do you ship to?
Voylla has Cash On Delivery option available on select pin codes. To check the availability of COD service at your pin code, click on the link below.
What is the 30-Day Return Policy?